Privacy Policy
Last updated: June 23, 2025
At Chatty Native (operated by Border Theory, LLC), we care about your privacy — and we’re not in the business of selling your information, spamming your inbox, or misusing your data.
This Privacy Policy explains what information we collect, how we use it, and what rights you have when you interact with our website, buy our products, or sign up for our emails.
1. What Information We Collect
When you visit our site or make a purchase, we may collect:
Information you provide:
Name
Phone number
Email address
Shipping address
Payment info (processed securely via Stripe or Paypal — we never see your full card number)
Messages or customer service inquiries
Information we collect automatically:
IP address
Device/browser type
Pages visited, time spent, and clicks
Referral sources (like if you came from TikTok, Google, etc.)
This info helps us improve the site, track performance, and keep things running smoothly.
2. How We Use Your Information
We only use your info to:
Process and ship your orders
Email you your digital products or order updates
Send occasional updates, offers, or product news (unless you opt out)
Respond to customer service requests
Improve our site and marketing
We do not sell your information. Ever.
3. Email Marketing
If you opt in to our email list, you’ll receive fun updates, special offers, and language-learning tips. You can unsubscribe any time by clicking the link at the bottom of any email — no hard feelings.
4. Cookies & Tracking
Like most websites, we use cookies to help our site work better.
Cookies let us:
Keep track of what’s in your cart
Understand how visitors use our site
Run retargeted ads
You can disable cookies in your browser settings if you prefer.
5. Payment Processing
All transactions are processed securely through trusted third-party providers like Stripe or Paypal. We never store or have access to your full payment details.
6. Data Sharing
We may share your info with third parties, but only when necessary to:
Fulfill your orders (shipping carriers, payment processors)
Run our business (email platforms, analytics tools like Google Analytics)
Comply with the law, if required
We don’t sell or trade your data for profit. Ever.
7. International Users
We’re a U.S.-based company, but we love our international customers. If you’re outside the U.S., please note that your information may be transferred to and processed in the United States.
By using our site, you consent to this transfer.
8. Your Rights
Depending on where you live (especially in places like California or the EU), you may have the right to:
Request access to your personal data
Ask us to correct or delete your data
Opt out of marketing emails
Say no to data being sold or shared (we don’t do that anyway)
To exercise your rights, email us at: support@chattynative.com.
9. Data Retention
We keep your information only as long as necessary to:
Fulfill your orders
Follow up on any issues
Meet legal or tax obligations
Then it’s securely deleted or anonymized.
10. Children's Privacy
Our products and site are not intended for children under 13. If we discover we've collected data from a child without parental consent, we'll delete it immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted here, and if there are major changes, we’ll let you know.
12. Contact Us
If you have any questions about this policy or how your data is handled, reach out to: